FAQ

Frequently Asked Questions

Got questions? We've got answers. If you can't find what you're looking for, email us anytime at Novenstore27@gmail.com — we reply within 1–2 business days.

How long does shipping take?

Orders are processed within 1–3 business days. After that, delivery typically takes 10–20 business days depending on your location. Because we partner with specialty suppliers to keep prices low, some items ship from overseas — which is why delivery takes a little longer than a big-box store. Your order is always worth the wait. You'll get a tracking email the moment it ships.

Where do you ship?

We ship worldwide. Delivery times and availability may vary by region. If you're unsure about shipping to your location, just reach out and we'll confirm.

How do I track my order?

As soon as your order ships, you'll receive an email with a tracking number. Use it to follow your package right to your door.

How does sizing work?

Our clothing tends to run a little small. We recommend ordering one size up from your usual size. Check the size chart on each product page for exact measurements before ordering.

Can I change or cancel my order?

We process orders quickly, so if you need to make a change, email us at Novenstore27@gmail.com as soon as possible with your order number. We'll do our best, but once an order has shipped we can't modify it.

Do you have a discount code?

Yes! Use code WELCOME10 at checkout for 10% off your first order.

What's your return policy?

You can return eligible, unworn items within 14–30 days of delivery. See our Returns & Refunds page for full details, or email us to start a return.

Is my payment information secure?

Absolutely. Our store is powered by Shopify with industry-standard SSL encryption. We never store your full card details, and every transaction is processed securely.